GRIEVANCE PROCEDURE
The Road Less Traveled Counseling Center and Elizabeth Legg are fully committed to conducting all activities in strict conformance with the Association of Social Work Boards (ASWB), the American Psychological Association (APA), American Counseling Association (ACA), National Board for Certified Counselors (NBCC), and EMDR International Association (EMDRIA) grievance procedures as well as with all legal and ethical responsibilities of those organizations. We are committed to transparent, respectful, fair, and non-discriminatory promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of The Road Less Traveled Counseling Center.
While The Road Less Traveled Counseling Center goes to great lengths to assure fair treatment for all participants and attempts to anticipate areas of concern, there will be occasional issues which come to our attention, requiring intervention and/or action on the part of The Road Less Traveled Counseling Center. During a training, should a concern arise for any participant, Elizabeth Legg, The Road Less Traveled Counseling Center, or our advisory committee are invested in addressing those concerns in a timely, thoughtful, and respectful manner, to include changing practice partners, addressing staff or facility issues, improving course content, etc. All grievances (including complaints about course content, speakers, facilities, and nonreceipt of certificates, as well as refund requests and other miscellaneous occurrences) are reviewed and addressed by Elizabeth Legg (CE Chair), or our advisory committee, which is made up of Psychologists, Licensed Professional Counselors, Licensed Clinical Social Workers and the ACE Social Work Consultant.
Our advisory committee can be found HERE in the Training Team section of the page. Our CE Chair (for APA participants) or our advisory committee (for ACE participants) will make every effort possible to include the most appropriate individuals in the response to any grievance in such a way as to lessen the risk of bias and involvement in multiple roles, while increasing the opportunities for problem resolution, strengthen decisions regarding such complaints, and to maximize objectivity. The Road Less Traveled Counseling Center’s approach to resolving grievances is always from the perspective of what is in the best interest of the participant.
All complaints and grievances are reviewed within 5 working days. Formal grievances are required to be written and emailed to grievance@theroadlesstraveledcounseling.com (for ACE participants) or elegg@theroadlesstraveledcounseling.com (for APA participants) and will be responded to within 10 business days. If The Road Less Traveled Counseling Center is unable to resolve your complaint to your satisfaction, you have the right to file a grievance with the Mental Health Licensing Section of the Colorado Department of Regulatory Agencies (DORA): 1560 Broadway Street, Suite 1350, Denver, CO 80202; 303-894-7800.